FAQs
orders & shipping
How quickly do orders ship?
Orders are typically processed within 1–3 business days unless otherwise stated on the product page.
Please note that during launches, sales, holidays, or preorder periods, fulfillment times may be slightly longer.
Once your order has shipped, you will receive a tracking email with your shipment details.
Do you ship internationally?
Yes — we ship worldwide.
Shipping rates and delivery timelines are calculated at checkout based on your location.
Please note that international orders may be subject to duties, taxes, or customs fees depending on your country’s import regulations.
Will I have to pay duties or import taxes?
International orders may be subject to duties, taxes, or customs fees depending on your country’s import regulations.
These charges are determined by your local customs authority and are not included in your order total unless specifically stated at checkout.
We always recommend checking with your local customs office if you are unsure about potential import charges.
What does preorder mean?
Occasionally, we offer certain styles as preorder items before they officially arrive at our warehouse.
This allows customers to reserve pieces ahead of launch, especially for styles we expect to sell quickly.
Estimated shipping timeframes are always listed on the product page. Please note that preorder timelines can occasionally shift slightly due to production or transit delays outside of our control.
If your order contains both preorder and in-stock items, your order may ship together once all items are ready unless otherwise noted.
Can I cancel or change my order?
We begin processing orders quickly, so we cannot always guarantee cancellations or order changes once an order has been placed.
If you need assistance, please contact our customer care team as soon as possible and we will always do our best to help.
Returns & Exchanges
Do you accept returns or exchanges?
Yes — eligible items may be returned or exchanged within 30 days of delivery.
Returned items must be unworn, unwashed, and in their original condition with tags attached.
For full return details and eligibility, please visit our Returns page.
How will I receive my refund?
Once your return has been received and approved, refunds will be processed back to your original payment method.
What if my item arrives damaged or faulty?
If you believe you have received a faulty or damaged item, please contact us with photos and your order information and our team will be happy to assist.
Sizing & Fit
How do your pieces fit?
Many of our pieces are intentionally designed with relaxed or oversized fits for comfort and longevity of wear.
We always recommend reviewing the sizing information and fit notes provided on each product page before purchasing.
If you are between sizes or unsure which size to choose, our team is always happy to help.
Why do some pieces look different in fit from style to style?
Many of our garments are designed with unique silhouettes and fits depending on the intended style, fabric, and feel of the piece.
Some styles are intentionally oversized and relaxed, while others may have a more fitted or structured shape.
We always recommend reviewing the individual fit notes and measurements listed on each product page.
Materials & Care
Are all of your pieces organic?
Many of our garments are made using organic cotton and natural fibers, though material compositions can vary by style.
We always recommend checking the product description for the exact fabric composition and certifications of each individual piece.
Where are your garments made?
Our collections are thoughtfully produced with trusted partners in India and Italy.
We work closely with our production partners and produce in smaller batches with a focus on quality craftsmanship and thoughtful design.
Why can colors vary slightly between garments?
Due to the nature of garment dyeing, mineral dyeing, washing processes, and natural fibers, slight variations in tone and texture can occur from piece to piece.
We believe these subtle variations are part of what makes each garment unique.
How should I care for my garments?
To help extend the life of your garments, we recommend washing gently in cold water and laying flat or hanging to dry whenever possible.
Natural fabrics may soften and evolve beautifully over time with wear and washing.
Please always refer to the individual care label attached to each garment.
Restocks
Do you restock sold out items?
Some of our most-loved styles and core pieces may restock throughout the year, while seasonal or limited-run styles may not return once sold out.
If a product or size is unavailable, we recommend signing up for restock notifications directly on the product page whenever available.
Payments
What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and additional payment methods available at checkout depending on your location.
Do you offer installment payments?
Yes — eligible customers may see installment payment options such as Shop Pay Installments or PayPal Pay Later available at checkout depending on region and eligibility.
About The Simple Folk
Why are your prices higher than some other brands?
At The Simple Folk, we create timeless pieces designed to be worn, loved, and passed down for years to come — not just for a single season.
Quality Over Quantity
We focus on small-batch production, thoughtful design, and high-quality materials that are made to last through everyday wear, washing, play, and repeat use.
Many of our customers find that while the initial investment is higher, the cost per wear becomes much lower over time compared to fast fashion pieces that need frequent replacing.
Natural & Organic Materials
Where possible, we use organic cotton, linen, and other natural fibers chosen for their softness, comfort, and durability.
These fabrics are typically more expensive to source and produce than conventional materials, but we believe the feel, quality, and longevity are worth it.
Small-Batch Production
Unlike mass-produced fashion, many of our collections are made in smaller quantities with trusted production partners in India and Italy.
Producing in smaller batches allows for a more intentional approach to design and production, but it also means higher manufacturing costs per piece.
Timeless Design
We design with longevity in mind rather than trends. Our hope is that each piece can be worn across seasons, shared between siblings, and styled again and again over time.
Thoughtful Production
From fabric selection to garment finishing, we take time developing pieces that feel soft, functional, and comfortable for everyday life.
Some garments also go through specialty washes, mineral dyeing, or small-batch finishing processes that add additional craftsmanship and character to each piece.
Slower Fashion
We are intentionally not a fast fashion brand. We produce more slowly, restock thoughtfully, and aim to avoid unnecessary overproduction wherever possible.
Thank you for supporting a smaller, slower approach to clothing — it truly means so much to us.
Contact
How can I contact customer care?
For any questions, please reach out to us at hello@thesimplefolk.co.
Our team is always happy to help with sizing, orders, product questions, or returns.