Orders, shipping & Delivery

What payment methods do you accept?

We offer express checkout with Shop Pay, PayPal and Google Pay – sign in to your account and all of your information will be completed for you.

We also accept all major credit cards and PayPal, along with Shop Pay instalments.

How do Shop Pay instalments work?

Simply select Shop Pay instalment at check out, and you’ll be redirected to the Shop Pay platform where you can choose your payment terms.*

The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout.

If you select to pay in instalments, your first payment is taken when the order is confirmed. All Shop Pay communications will be sent to your email address.

You can monitor your payment schedule, make changes, or pay in full using the Shop Pay app.

*Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

Am I eligible for Shop Pay instalments?

Currently, only customers in the following countries are eligible to use Shop Pay instalments at checkout: Australia, Canada, Hong Kong, Japan, New Zealand, Singapore and United States.

You must be at least 18 and with a purchase of $50 USD to $17,500 USD. Your eligibility is subject to your financial circumstances, product availability, and previous order history. All orders are assessed individually.

If you are denied eligibility, it does not mean you will be denied for all future orders.

What is PayPal Pay in 3?

Checkout using PayPal and you’ll see PayPal Pay in 3 as one of the available payment methods. This allows you to split your purchase into three interest-free payments, with no additional set up fees or charges.

If you select to pay in three instalments, your first payment is taken when the order is confirmed, the rest in two payments every month on the same date.

To find out more about PayPal Pay in 3 please visit the website here.

How much will it cost to ship and when will it be delivered?

For full details of our shipping options and costs please visit our shipping page.

Do you ship internationally?

For full details of our shipping options and costs please visit our shipping page.

Returns & exchanges

Can I cancel my order?

We ship out orders quickly. This means we can't always guarantee that we can change/cancel an order before it ships.

Please review your order carefully, and be sure to get in touch right away using our customer care form if you have a need to cancel or change your order. A member of our team will be happy to assist you.

Do you accept returns and exchanges?

If you wish to return or exchange an item for any reason, please visit our returns page within 30 days of delivery and we will be happy to help you with the process.

How will I be refunded?

Once we've reviewed and approved your refund, it will be credited within 14 days through the payment method used during checkout.