returns + exchanges
At The Simple Folk, everything we make is designed to be a treasured and timeless keepsake.
Our primary wish is for you to be happy with the pieces you have chosen, and we’ll always work to find a solution for our cherished customers.
If for any reason you find you are not satisfied with your purchase, we are happy to accept your return or exchange within 14 days of confirmed delivery. Please note that returns or exchanges requested outside of the designated window will be accepted only at The Simple Folk’s discretion.
how do I return an item?
If you wish to return or exchange an item for any reason, please visit returns within 14 days of confirmed delivery and we will be happy to assist you with the process.
Please be assured that we will always work to provide a replacement, if requested, or issue a shop credit or refund where applicable.
Kindly note that due to the fact that our pieces are manufactured in small batches, size and color combinations are limited and may not be guaranteed. We’ll always do our very best to support you and your investment in your children’s wardrobe.
Please carefully pack all items and ensure they are well protected. Please be advised that if items are damaged in transit, their return may be refused.
All garments must be returned unworn and unwashed with tags attached and in the pristine condition in which they were received. We recommend trying on all pieces immediately upon delivery of your order to ensure you’re able to get in touch with us if you wish to return or exchange within the 14 day window.
All return packages must be postmarked within 14 days of receipt of your confirmed delivery, and we strongly urge the use of trackable shipping methods.
We aim to refund you within 14 days of receiving the returned item to the payment method used during checkout.
international returns & exchanges:
We are happy to accept international returns, though we are only able to offer shop credit or a full refund where applicable. Due to shipment costs and processing times, we are unable to offer exchanges. Customer is responsible for return shipping costs, except in the case that the original item received was damaged.
Should there be a payment dispute, please contact us directly in the first instance within 14 days to enable us to solve your issue personally. We treat each dispute on a case by case basis.
Due to the nature of these pieces, sale garments are not eligible for return.