shipping
At The Simple Folk, we appreciate how important it is to have your order delivered to you as quickly as possible, and as such, we will process it with the greatest level of care and expediency.
All orders placed on this website will be dispatched from our fulfilment warehouse based in the US. We ship orders to Australia, Brazil, Canada, China, Hong Kong, Israel, Japan, Macao, Malaysia, New Zealand, Singapore, South Korea and the United States.
For orders shipping to EU countries, please visit our EU Store. If you wish to ship your order to another destination, please visit our UK and International Store.
Our dedicated customer care team is available and happy to help you however they can. If you need any assistance, you can email them here or call (800) 590-0127.
Christmas Delivery
Make sure your orders arrive by Friday December 22 – keep reading for more details.
- United States (48 contiguous states) standard delivery: order by December 14
- United States (48 contiguous states) EXPRESS delivery: order by December 18
- Alaska and Hawaii: order by December 14
- APO/FPO/DPO addresses: order by December 7
- International destinations*: order by December 4
*For a full list of destinations, please see shipping zones below.
Orders placed after 12 noon PST on the dates above cannot be guaranteed for holiday arrival. Find more information about shipping times and costs below.
Order Placement
Orders placed on this website will be shipped from the US and invoiced in US Dollars (USD).
It takes one to three business days for us to process and ship your order. During particularly busy periods (such as the launch of a new collection) we may take a little longer, but you can still expect your order to be dispatched within ten to fourteen business days.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will always try to inform you of any unexpected delays.
We encourage you to refer to our Christmas Delivery dates for more information on whether your order will reach you in time for the holidays!
International Customers
International orders placed outside of the United States may be subject to customs or import fees. Any customs or import fees are to be paid by the recipient once the parcel reaches its destination. Customs policies and import duties vary widely from country to country and unfortunately, we do not have control over them. You can contact your local customs office for more information.
Customs regulations in certain countries require ID to be provided for customs clearance on orders. All information provided by you will be stored safely and securely. Errors or missing information may cause delays beyond our original delivery date and the carrier may contact you to correct it. We collect this information for some countries. However, it may happen that these countries' customs offices need additional information and you might be required to provide that data directly to the delivery carrier.
Undeliverable Packages
If you refuse a shipment from The Simple Folk, you are responsible for the original shipping charges, import fees that are included on the package, and the cost of returning the package to The Simple Folk. This amount will be deducted from your merchandise refund.
Shipping Costs
At The Simple Folk, we appreciate how important it is to have your order delivered to you as quickly as possible, and as such, we will process it with the greatest level of care and expediency.
Below you can select your shipping zone to review the delivery costs and estimated delivery window (after dispatch). Please note these costs do not include international customs or import fees that may be applied once your parcel reaches its destination.
- FREE shipping for orders over $75 (2-10 business days)
- $9.95 shipping for orders under $75 (2-10 business days)
Please note that orders shipping to an Army or Air Force Post Office or PO Box will be sent USPS Priority (3-10 business days).
- EXPRESS shipping $30 (1-2 business days after dispatch)
Place order before 11am MST Mon-Fri. Orders placed on the weekend will be processed on Monday.
- FREE shipping for orders over $75 (3-7 business days)
- $14.95 shipping for orders under $75 (3-7 business days)
- FREE shipping for orders over $85 (8-14 business days)
- $25 shipping for orders under $85 (8-14 business days)
Orders to Canada are shipped with USPS, using Canada Post as the final mile carrier.
- FREE shipping for orders over $125 (8-14 business days)
- $35 shipping for orders under $125 (8-14 business days)
*Countries, regions and jurisdictions that may require an ID number.
Shipments to China and Macao are currently experiencing delays and your order may take up to 8 weeks to reach you. If you wish to shop our China store, please search for “The Simple Folk” in WeChat (微信小程序).