shipping
At The Simple Folk, we appreciate how important it is to have your order delivered to you as quickly as possible, and as such, we will process it with the greatest level of care and expediency.
All orders placed on this website will be dispatched from our fulfillment center in the US. Orders may be shipped in multiple packages, and separate tracking information will be provided for each package once it has shipped.
Our dedicated customer care team is always happy to help – if you need any assistance, you can email them here.
Order Placement
Orders placed on this website will be shipped from the US and invoiced in US Dollars (USD).
It takes two to five business days for us to process and ship orders placed before 11am MST Mon-Fri. Orders placed on the weekend will be processed on Monday. During particularly busy periods (such as the launch of a new collection) we may take a little longer, but you can still expect your order to be dispatched within ten to fourteen business days.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will always try to inform you of any unexpected delays.
International Customers
International orders placed outside of the United States may be subject to customs or import fees. Any customs or import fees are to be paid by the recipient once the parcel reaches its destination. Customs policies and import duties vary widely from country to country and unfortunately, we do not have control over them. You can contact your local customs office for more information.
Customs regulations in certain countries require ID to be provided for customs clearance on orders. All information provided by you will be stored safely and securely. Errors or missing information may cause delays beyond our original delivery date and the carrier may contact you to correct it. We collect this information for some countries. However, it may happen that these countries' customs offices need additional information and you might be required to provide that data directly to the delivery carrier.
Undeliverable Packages
If you refuse a shipment from The Simple Folk, you are responsible for the original shipping charges, import fees that are included on the package, and the cost of returning the package to The Simple Folk. This amount will be deducted from your merchandise refund.
Shipping Costs
Below you can review the delivery costs and estimated delivery window (after dispatch) by destination. Please note these costs do not include international customs or import fees that may be applied once your parcel reaches its destination.
*Countries, regions and jurisdictions that may require an ID number.
United States (48 contiguous states)
- FREE standard shipping for orders over $150 (2-10 business days)
- $9.95 shipping for orders under $150 (2-10 business days)
Orders shipping to an Army or Air Force Post Office or PO Box will be sent USPS Priority (3-10 business days).
Alaska and Hawaii
- FREE standard shipping for orders over $200 (3-7 business days)
- $14.95 standard shipping for orders under $200 (3-7 business days)
Canada
- FREE standard shipping for orders over $200 (3-6 business days)
- $20 standard shipping for orders under $200 (3-6 business days)
United Kingdom and Europe
- FREE DHL Worldwide Express shipping for orders over $200 (3-8 business days)
- $20 DHL Worldwide Express shipping for orders under $200 (3-8 business days)
Australia, Brazil*, China*, Guam, Hong Kong, Israel*, Japan, Macao, Malaysia, New Zealand, Puerto Rico, Singapore, South Korea and US Virgin Islands
- FREE standard shipping for orders over $200 (8-14 business days)
- $35 standard shipping for orders under $200 (8-14 business days)
Shipments to China and Macao are currently experiencing delays and your order may take up to 8 weeks to reach you. If you wish to shop our China store, please search for “The Simple Folk” in WeChat (微信小程序).
For destinations not listed, please reach out to our customer care team for assistance.
Holiday Shipping Deadlines
We want to make sure your gifts arrive just in time for the holidays! Here's how to ensure delivery by Tuesday, December 24:
For US Customers:
- Choose Standard Shipping by Wednesday, December 18 at 11:59 PM PST for delivery to any US mainland address.
- Need your gifts even faster? Select US Express Shipping by Friday, December 20 at 11:59 PM PST.
For International customers, Alaska, Hawaii, US territories, and APO Addresses:
- Please place your orders by Tuesday, December 10 at 11:59 PM EST to receive them in time for Christmas!
Whilst we'll do our absolute best to make sure your orders arrive on time, delivery by December 24 isn't guaranteed if there are unexpected service interruptions or events beyond our control (such as transportation delays or carrier issues).
Happy Holidays!
- FREE shipping for orders over $125 (8-14 business days)
- $35 shipping for orders under $125 (8-14 business days)
*Countries, regions and jurisdictions that may require an ID number.
Shipments to China and Macao are currently experiencing delays and your order may take up to 8 weeks to reach you. If you wish to shop our China store, please search for “The Simple Folk” in WeChat (微信小程序).